PLEASE ENSURE THAT YOU READ THE FOLLOWING INFORMATION REGARDING BECKENHAM MEDICAL CENTRE
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this
information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html.
Collecting Patient Documents
Photo ID is required in order to collect any patient information from reception. If a third party such as a friend or a family member comes in to collect something on your behalf please make sure you let our receptionists know the name of that person. This is to ensure we have been given your consent to release the information to that person in line with privacy regulations.
Medical Certificates
An appointment is required in order for your GP/doctor to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be
backdated.
Transfer of Medical Records
If you would like to have your medical records transferred to us from another medical centre, or vice versa, please ask the receptionist and this will be organised for you.
Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.
Home visits
Home visits are available for regular patients, who live within 5km of the practice, who cannot come to the surgery due to ill health. A Home visit can only be booked after the doctor or practice nurse have assessed the situation. All effort should be made to bring the patient to the surgery if possible.
Emails
It is a practice policy that no consultation will be conducted via email as we cannot guarantee confidentiality. If you need to speak with a GP/doctor please call the
practice and schedule an appointment.
Changing Personal Details
If you have made any changes to your name, address, contact details or Medicare and/or concession card status, please let us know as soon as possible. You can do this in person, via phone or emailing us directly on reception@beckenhammedicalcentre.com.au
Complaints & Feedback
Providing excellent service to our patients in an ongoing endeavour at Beckenham Medical Centre. If you have suggestions on how we can make improvements, or if you are unhappy with the service you have received, you can leave us a note in the suggestion box at reception or speak directly to your GP or our Practice Manager at any time. Alternatively, you can contact the Health and Disability Services Complaints Office on (08) 6551 7600 or 1800 813 583.
Interpreter Service
All our GP/doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this
service is required.
GP Registrars
We are privileged to be an accredited training practice for future GPs, in association with Western Australian General Practice Education and Training (WAGPET). You may be offered an appointment with a GP registrar at Beckenham Medical Centre at some point. These doctors are completing their specialist training as a GP and are fully qualified, with experience in several hospital specialties and are under the supervision of our experienced GP’s.
Patient Rights and Responsibilities
At Beckenham Medical Centre, our patients will be treated courteously at all times and expect them to be respectful to us and our staff in the same way. In order to ensure that we can look after you in the best way possible, we ask that you:
- Promptly inform us of any name, address or contact detail changes so that we can update our records
- are responsible for your own and your children’s schedules for routine tests, regular health checks and immunisations. We will also send reminders where possible to aide in this regard.
- Ensure that you follow up on any tests, investigations and referrals that your doctor recommends.
- Are responsible for looking after any referral letters, scripts, request forms and other paperwork once the doctor has given it to you. There may be cost if you require us to replace lost paperwork.
- Refrain from any photography, filming or recording while in our practice, in order to protect the privacy of our patients and staff.
Violent or Abusive Behaviour
We take any threatening, abusive or violent behaviour against any of our staff and patients very seriously. If a patient is violent or abusive, they will be given an initial warning but if it continues, we may exercise our right to take action including removal from the premises, or calling the police if necessary. We also reserve the right to remove the person from attending our practice in the future. We will be happy to transfer the patients’ medical records to a practice of their choice.